Help Center

Short, honest guides to everything Anfigo does. During early access, every founding hotel also gets set up personally — email hello@anfigo.com any time.

Basics

• Getting started with Anfigo
  Create your workspace and finish the six-step setup quiz — knowledge, booking system, guest chats, payments, how much Anfigo handles, and go-live.

Channels

• Connecting WhatsApp — keep your number and app
  How coexistence pairing works: your existing WhatsApp number, your phone app, and Anfigo answering alongside you.

Integrations

• Connecting Cloudbeds
  What syncs from your PMS, how the connection is set up, and how bookings flow back into Cloudbeds.
• Taking payments in the chat
  Connect Recurrente and let guests pay for their booking without leaving WhatsApp.

Daily use

• Using the inbox
  Needs attention, taking over from the AI, Resume AI, and the one-line handoff briefs.
• Teaching the AI your hotel
  The knowledge base, suggested additions from real conversations, and your AI rules.
• Automatic messages
  Proactive messages you control from the dashboard, each with its own switch.
• When the AI calls in your team
  What triggers a handoff, what the guest experiences, and how your team picks up.