Getting started with Anfigo
Create your workspace and finish the six-step setup quiz — knowledge, booking system, guest chats, payments, how much Anfigo handles, and go-live.
Anfigo runs your hotel's guest messaging: it answers questions, quotes real availability, takes bookings and payments, and hands conversations to your team when a human is needed. Setup is a short quiz — one question per screen.
1. Create your workspace
Sign up with Google or email at the registration page. Your hotel gets its own private workspace — data is never shared between properties.
2. The setup quiz
Onboarding walks you through six steps (the fifth, "how much Anfigo handles", picks a preset for its AI rules — change it any time):
- Knowledge — answer short questions about your rooms, policies, directions and the area, and upload photos or PDFs. This is what the AI uses to answer guests, so the more you give it, the better it sounds.
- Booking system — pick Cloudbeds (connected with our help) or "not yet". Without a PMS, Anfigo still answers questions; with one, it quotes live prices and books rooms.
- Guest chats — connect WhatsApp (keep your number and app — see Connecting WhatsApp) or Telegram.
- Payments — connect Recurrente so guests can pay inside the chat (see Taking payments), or skip for now.
- Verify — a final check that everything is wired, then you're live.
3. Watch it work
Every conversation shows up in your inbox in real time. You can jump into any chat by typing — the AI steps back the moment you do.