It knows your hotel — not just how to chat.
Anfigo checks your real policies and live PMS data before every reply. When it is not sure, it hands the chat to your team — answers your front desk would actually give.
Technology your staff actually trust.
Grounded answers
Before replying, Anfigo searches your uploaded policies, FAQs and knowledge base. If the answer isn't there, it hands off instead of guessing.
Live PMS context
Anfigo reads your PMS live: who is staying, their dates, their booking and what they paid — so answers fit the guest, not a script.
Safety guardrails
Decide what always stays human — discounts, booking changes, anything sensitive — and Anfigo hands those conversations straight to your team. You stay in control.
Every answer you give makes it smarter.
When a guest asks something Anfigo doesn't know, it quietly hands the chat to your team — and the answer you give comes back as a suggested addition to its knowledge. One tap, and it knows next time.
