Using the inbox

Needs attention, taking over from the AI, Resume AI, and the one-line handoff briefs.

The inbox shows every guest conversation across your channels, newest first. It's where you watch the AI work — and where you step in.

Where chats wait for you

• Needs attention — the AI decided a human should take this (a complaint, a request it can't fulfil, a guest asking for a person). Each flagged chat carries a one-line brief — e.g. "Maintenance — Room 4, A/C not cooling, guest checked in yesterday" — so you pick up mid-sentence.
• AI off — chats someone on your team has taken over. The AI stays out of these until you press Resume AI.

Taking over and handing back

• To take over: just type a reply — in the dashboard or from your phone's WhatsApp app. Anfigo instantly goes quiet on that chat.
• To hand back: press Resume AI on the conversation. The AI picks the thread back up with full context.

Voice notes and photos

Guest voice notes are transcribed and photos are described automatically, so the AI (and you) can act on them like any text message.