Teaching the AI your hotel

The knowledge base, suggested additions from real conversations, and your AI rules.

Anfigo only answers from what it knows about your hotel — it checks your knowledge before every reply, and hands off instead of guessing.

The knowledge base

Under Knowledge in the sidebar you'll find your content organised by category — rooms, policies, arrival & directions, food, the area, and more. Edit any answer any time; changes apply to the very next guest message. You can also upload photos and PDFs (menus, maps) with a title.

Suggested additions — it learns from your team

When a guest asks something the AI can't answer, the chat is flagged to your team. After your staff replies, that question-and-answer appears under Suggested additions in the Knowledge tab — one tap on Approve saves it, and the AI knows it forever.

AI rules

Under AI rules you control how it acts:

• Voice — the assistant's name and tone for your property.
• What stays human — for example, whether discount requests, booking changes, cancellations or refunds go straight to your team or are handled by the AI within your rules.