Data Deletion Instructions
Anfigo processes messages that guests send to hotels over WhatsApp, Facebook Messenger, Instagram and Telegram, and the account data of the hotels that use our dashboard. This page explains how to have that data deleted. It applies to data received through Meta platforms (WhatsApp, Facebook, Instagram) and to every other channel we support.
1. I am a hotel guest
You wrote to a hotel on WhatsApp, Messenger, Instagram or Telegram and want the conversation and your details removed from Anfigo. Either route works:
- Ask the hotel. The hotel you messaged decides how your conversation is used. It can ask us to delete it, and we will.
- Ask us directly. E-mail privacy@anfigo.com with the subject Data deletion request. Include the hotel's name, the channel, and the phone number, Facebook name, Instagram handle or Telegram name you used, so we can find the conversation. We may ask you to confirm the request from the same account you messaged from.
We delete the conversation, its messages, photos, voice notes and transcripts, your guest profile and the booking notes linked to it within 30 days, and confirm by e-mail. Details a hotel has copied into its own reservation system (PMS) are deleted by the hotel under its own policies.
2. I connected my Facebook Page or Instagram account
If you are a hotel and no longer want Anfigo to handle your Messenger or Instagram conversations:
- Open the Anfigo dashboard, go to Integrations → Messenger and click Disconnect. This deletes the Page access token Meta issued to us and stops all further messages from reaching Anfigo.
- Optionally remove Anfigo from your Page under Facebook → Settings → Business integrations, and from Instagram under Settings → Apps and websites. Meta then revokes the token on its side as well.
- To also delete the conversation history Anfigo already stored for those channels, e-mail privacy@anfigo.com from the e-mail address on your Anfigo account, or delete the whole account as in section 3.
3. I want my whole hotel account deleted
- E-mail privacy@anfigo.com from the e-mail address registered on the account, with the subject Delete my account. You can ask for an export first.
- We disconnect every channel, revoke stored tokens and credentials, and delete the hotel's knowledge base, guest conversations, guest profiles, bookings, leads and reports.
- Data read from your PMS is deleted within 10 days; everything else within 30 days. Invoices and records we are legally required to keep are kept for the statutory period only.
4. What gets deleted
- Messages, media, transcripts and image descriptions exchanged through Anfigo, including AI and staff replies.
- Guest identifiers: phone numbers, page-scoped and Instagram-scoped user IDs, names and profile pictures received from Meta, Telegram IDs.
- Booking details, notes and labels attached to the conversation.
- Access tokens and channel credentials held for the hotel (account deletion).
Backup copies are never restored into the service and expire on their fixed schedule, at most 12 weeks after they were made, so deleted data is gone from backups within that time. Statistics that identify no person (for example monthly message counts) are not personal data and may be kept.
5. Contact
Privacy questions and deletion requests: privacy@anfigo.com. Our Privacy Policy describes what we collect and why.
